About Us Amira Equi Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.orgOur Contact details:Amira Equi Ltd.5 Elmers Park, Church Green Road, Bletchley, Milton Keynes, MK3 6DJ, United Kingdom.Phone: 01908 368258 Fax: 01908 366391 Email: email@example.comMy VAT Registration Number 265 9814 60 Every effort is made to maintain the prices quoted on this website, but sometimes this is not always possible. We reserve the right therefore to discontinue any item from this website and change prices as and when necessary. Prices exclude VAT and should be added where applicable (children's sizes are zero rated).Please note that the sizes (to fit) indicated for our garments are approximate and for guidance only.Prices quoted in $ is for information only. Our products are priced in £ and your creditcard company will convert to $ at their prevailing exchange rate.All Special Offers are only valid as long as stock last.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click "Buy this Now" for any items that you wish to buy and put them into the shopping cart. You will be asked to enter the quantity you wish to buy and to confirm your selection. After you have finished your selection, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order. You can view your "Shopping Cart" at any time whilst shopping.We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction into your own currency.We accept Visa, Mastercard and Switch. For security reasons payment will charged at the time of ordering via Streamline or Paypal. Some customers may find that the have problems with the Sellerdeck payment link, This could be caused by their computer not being permitted to use "https" (secure sites) as opposed to "http" or that they have a large amount of temporary internet files stored on their computer.You may send your credit card information via phone, fax or mail should you find that you have problems with the Sellerdeck payment link.For security we strongly recommend that you place your order via our website and as part of the ordering you will be required to accept our terms of trading. If orders are made by telephone then our terms of trading as displayed on our website will deemed to have been accepted.We will make every effort to maintain the pricing which is stated on the website and/or order acknowledgement email. However, in rare cases there may be a system error which quotes the wrong price or that we have had to accept a late manufacturers price increase or product change. In such eventuality we reserve the right to contact you with a revised price before accepting and processing the order. Should you decide not to proceed with the order in such a situation, a full refund will be given within 14 days.Products displayed on this website are all available for purchase but may not all in stock at the time or ordering.Gift Vouchers must be used within 12 months of purchase unless prior approval has been obtained.
Shipping And Handling It is our policy only to cover the costs of shipping and the charge depends upon the shipping destination, the weight and the shape of the goods you are ordering.To see the shipping cost of your order please select the products you want and go to the checkout where you need to enter the shipping destination and clock Next - the system will then automatically calculate the charge for you - you do not have to complete the buying process if you do not wish, just click Cancel at the bottom of the screen. VAT may be excluded for orders from outside EU and from EU countries (other than the UK) provided you state your VAT number on the order form. Our delivery service will require signature on delivery and will attempt delivery to your specified delivery address several times. If you are unavailable to receive your delivery they will leave instructions for you to collect the package(s). If you fail to collect within a week then the items may be returned to us. Re-shipping chan be arranged but is chargable. Should you not wish for the item(s) to be re-shipped then the return will be treated as a return as per our returns policy.
Delivery Schedule If goods are in stock, despatch will be same day, if your order has been received before 12am, but under exceptional circumstances or demand, please allow 8-10 working days for the UK and in general for overseas.We try to keep a number of products in stock but due to the high number of colours and sizes we offer eg.breeches, it is not possible to hold every combination and some delay may occur. For customised products please expect 4-6 weeks delivery as a minimum. some disruption in deliveries may occur duting July/August and Xmas due to factory shut-down.Any delay exceeding the above will immediatedly be communicated to you.
Back Orders If your item is not in stock, we will back order for you.Out of stock items will usually be depatched within 28 working days. However, customized products like Pikeur Jackets and breeches in special colours may take slightly longer. You have the right to cancel your order by notifying us by email should you not wish to wait for the despatch, unless the order is for a customized product and the manufacturing process has commenced, in which case there will be a canellation charge of 20% of the value of the canelled product.
Tax Charges For orders made from the UK or the European Union, 20.0% VAT is added. Children's clothing up to the age of 13 is zero rated.If you are registered for VAT within the European Union (other then the UK) your order will exclude VAT provided you send us proof of registration.Orders to non-EU are VAT free and you should click the exempt button to reduce VAT to zero. However, individual countries may impose local taxes and import duties on arrival which is the responsibility of the customer.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products on this website come on 14 days unconditional approval . We will refund any item returned unused and unsoiled within 14 days. Please note our returns policy below and in particular the specifical conditions in respect customised products.
Reaching Us If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on International +44 1908 368258 or fax us on +44 1908 366391 or write to us at 5 Elmers Park, Church Green Road, Bletchley, Milton Keynes, MK3 6DJ, United Kingdom.
Returns Policy Goods becoming damaged in your opinion through defective material or poor workmanship should be returned for our inspection immediately, and if necessary the item may have to be returned to the manufacturer for testing. In these cases 28 days must be allowed. Under no circumstances should items be continued to be used when damaged, as you would have been deemed to have accepted the goods in their damaged condition. Postage fees will be reimbursed for justified claims.Any goods which do not meet with your expectations must be returned to us within 14 days of receipt in an unused, undamaged and unsoiled condition. Where applicable the original branded packaging should be returned undamaged . In this unlikely event, replacement or full refund will be given less any external charges incurred, packaging and postage . In the case of return/exchange, no charge will be made other than for shipping. Customised products are non-returnable.In every case of return, prior notification must be given to Amira Equi and Return Authorisation Number (RAN) obtained. Returns must be clearly marked "Goods Return to Vendor" on parcel and on customs documentation if declaration is required. Failure to comply with the above returns guidelines may result in you incuring customs and carrier handling charges on entry to the UK, if returning goods from overseas. Any costs incurred by Amira Equi will be deducted from the refund. In case of exchange or replacement of products, you will need to place a now order on our website. The return will be credited when the returned goods have been received by us, except for international returns made via DHL, FedEx, TNT, UPS, etc. which will be credited after 45 days due to possible charges from these carriers against the receiver eg. FedEx has a standard returns fee of £30 which will be deducted from the refund.If orders qualified for a "cart value discount" - and items are subsequently cancel or retured - then the discount will be invalidated if the order value drops below the qualifying amount and the discount will be deducted from the refund.For full details of your rights in the UK please consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Shopping from outside of the EU?For orders to countries outside the European Union, the lower price, without VAT is applicable! When you have selected your product and go to the CheckOut - you will see the price in the Cart including VAT and Shipping - but this will be corrected when you enter the Destination Country!
FREE UK DELIVERY
When you spend over £35 *
*UK Mainland Only